FAQ

How do I get help right away?
Gamers and Streamers If you need immediate help or want to speak to the team directly, you can do so by joining our community chats on Discord or Te...
Wed, 3 Apr, 2019 at 12:53 PM
Why am I not getting points for my referrals?
First, there are two types of referrals: Referrals to Telegram Referrals to Refereum.com  Referrals to Refereum.com must meet these additional cond...
Wed, 3 Apr, 2019 at 1:29 PM
How do I report a security issue?
If you have found a security issue and wish to report it you can do so by setting up an account and submitting a report with HackerOne. HackerOne man...
Wed, 3 Apr, 2019 at 1:30 PM
When will I receive my payout?
Payouts are processed at the end of each campaign. We aim to process payouts as quickly as possible, while still allowing time for us to do a final pass thr...
Thu, 4 Apr, 2019 at 2:35 PM
Help! I'm missing tokens!
First, don't panic. This is usually a fixable problem.  The first thing for you to do is to fill out our missing tokens request form. A commun...
Wed, 3 Apr, 2019 at 1:35 PM
Why should I financially support Refereum?
Gaming is a $137 billion industry, there are more than 2.6 billion gamers globally. That’s 34% of the Earth’s entire population! Live-streaming games is a t...
Thu, 4 Apr, 2019 at 2:56 PM
Who are the people behind Refereum? How do I know you're legit?
We’ve stacked our team with seasoned leaders with a proven track record of delivering great results. Seasoned doesn’t begin to describe the talent we’ve ama...
Thu, 4 Apr, 2019 at 2:20 PM
How do I ask a question about the Refereum Hub?
You can write to the team behind Refereum by sending an email to support@refereum.com. We'll be sure that it gets to the right person.
Thu, 4 Apr, 2019 at 2:46 PM
Do you have any plans to offer more games or other products in your store?
Yes. We are constantly evaluating our offerings in the store, especially in regards to games and our partners.  We hope to add more games soon.
Thu, 4 Apr, 2019 at 12:00 PM
Someone claiming to be with Refereum has contacted me. How can I confirm this?
If you are contacted by someone claiming to be a Refereum staff member and you wish to verify their association with the company, you have a couple of choi...
Thu, 4 Apr, 2019 at 12:01 PM